Auto Resolve

Auto Resolve closes conversations that have been inactive for a set number of days, keeping your inbox tidy.

Configure Auto Resolve

1. Go to Settings → Organization → Profile.
2. Find the Auto Resolve section.
3. Select a duration from the dropdown:
   • No AutoResolve — Conversations never auto-resolve
   • 1 Day — Auto-resolve after 1 day of inactivity
   • 2 Days — Auto-resolve after 2 days of inactivity
   • 3 Days — Auto-resolve after 3 days of inactivity
   • 5 Days — Auto-resolve after 5 days of inactivity
4. Click Save.

How inactivity is calculated

• Cloodot tracks when the last message was sent in each conversation.
• Once the selected number of days passes without activity, the conversation is marked resolved.
• You can manually reopen a resolved conversation if the customer contacts you again.

Choosing a duration

• Use 1-2 days for fast-paced support.
• Use 3-5 days if your team's response cycles are longer.
• Review resolved conversations periodically so nothing falls through the cracks.
• Let customers know your typical response times to set expectations.

Related topics

• Organization Profile
• Conversation management