SettingsOrganizationProfile
Auto Resolve
Automatically close conversations after a period of inactivity.
Auto Resolve closes conversations that have been quiet for a set number of days, keeping your inbox tidy.
Configure Auto Resolve
- Go to Settings → Organization → Profile.
- Find the Auto Resolve section.
- In Days (0–90), enter the number of inactive days before auto-resolve fires. Enter 0 to disable it.
- Click Save.
How inactivity is calculated
- Cloodot tracks when the last message was sent in each conversation.
- Once the chosen number of days passes without activity, the conversation is marked resolved.
- You can manually reopen a resolved conversation if the customer comes back.
Pick a duration
- 1–2 days for fast-paced support.
- 3–5 days if your team's response cycles are longer.
- Review resolved conversations periodically so nothing falls through the cracks.
- Tell customers your typical response times so they know what to expect.