Settings
Copilot Settings
Configure AI copilot features and capabilities for your workspace.
Copilot Settings allow you to configure AI-powered features that help automate and enhance your customer support workflows.
Accessing Copilot Settings
- Go to Settings → Copilot.
- You'll see options to configure various AI features and integrations.
AI Agent Configuration
Configure how your AI agent interacts with customers:
- Agent Behavior: Set default responses and personality
- Response Style: Choose formal, casual, or custom tone
- Knowledge Base: Connect your knowledge base for AI to reference
- Skill Sets: Configure which AI skills are available
MCP Servers
Manage Model Context Protocol (MCP) servers that extend your AI copilot's capabilities:
- Connect external tools and services
- Enable advanced AI features
- Integrate with third-party APIs
For detailed information, see MCP Servers Configuration.
AI Features
Enable or disable specific AI features:
- Auto-Response: Let AI respond automatically to common questions
- Sentiment Analysis: Analyze customer sentiment in conversations
- Intent Detection: Automatically detect customer intent
- Smart Routing: Route conversations based on AI analysis
Best Practices
- Start Simple: Enable basic features first, then add advanced capabilities
- Monitor Performance: Regularly review AI responses and adjust settings
- Train Your AI: Provide feedback to improve AI accuracy
- Keep Updated: Stay current with new AI features and improvements
Advanced Topics
Extending AI Capabilities
- MCP Servers - Connect external tools and services via Model Context Protocol
- Skill Sets - Add custom actions and capabilities to your AI
- Creating Custom Skills - Build your own skills to extend functionality
- Skill Schema - Understand the technical structure of skills
Advanced AI Configuration
- AI Agent Configuration - Fine-tune your AI agent's behavior and personality
- Knowledge Base - Build comprehensive knowledge repositories
- FAQ Management - Create and manage frequently asked questions
Integration Options
- Integrations - Connect external services and tools
- Channel Connections - Configure channel-specific AI behavior