Settings
Notification Settings
Control how you're notified about activity in your workspace.
Go to Settings → Notifications to choose how you're notified and which events you want to hear about. The page has two sections — Notification types and Notification triggers.
Notification types
Turn on each delivery method:
- Desktop — browser push notifications. The status shows whether push is enabled, blocked, or unsupported in your current browser. Once it's enabled, Subscribe this device and send a Test Push to confirm it works.
- Email — notifications go to your account email, shown here for reference.
Notification triggers
A grid that controls which events notify you and through which channel. Rows are events; columns are delivery channels (Push and In app). Tick a box to receive that event on that channel, then click Save.
Events you can be notified about:
- A new message arrives in a conversation
- A conversation is assigned to a teammate
- A conversation status changes (e.g. open → resolved)
- A new channel is connected (e.g. a WhatsApp integration)