Notification Triggers

Notification Triggers control when and how notifications are sent based on specific events and conditions.

Trigger Types

Immediate Triggers

Notifications sent as soon as events occur:

• New Message: When a new message arrives
• Mention: When you're mentioned
• Assignment: When a conversation is assigned to you
• Urgent: For urgent or high-priority events

Digest Triggers

Notifications grouped and sent at intervals:

• Daily Digest: Summary of all notifications sent once per day
• Weekly Digest: Summary sent once per week
• Hourly Digest: Summary sent every hour (if available)

Conditional Triggers

Notifications based on specific conditions:

• Business Hours: Only during configured business hours
• After Hours: Only outside business hours
• Priority Level: Based on conversation or message priority
• Channel Type: Specific to certain channels (e.g., WhatsApp only)

Configuring Triggers

1. Go to Settings → Notifications.
2. Find the Notification Triggers section.
3. Configure trigger settings:
   • Immediate vs Digest: Choose when notifications are sent
   • Conditions: Set specific conditions for triggers
   • Quiet Hours: Set times when notifications are paused
4. Click Save to apply changes.

Quiet Hours

Set times when notifications are paused:

1. Enable Quiet Hours.
2. Set your Start Time (e.g., 10:00 PM).
3. Set your End Time (e.g., 8:00 AM).
4. Choose which days to apply quiet hours.

During quiet hours:

• Notifications are paused
• You won't receive immediate notifications
• Digest notifications may still be sent at scheduled times

Best Practices

• Set Appropriate Triggers: Configure triggers that match your workflow
• Use Quiet Hours: Set quiet hours to avoid interruptions during rest
• Balance Immediate and Digest: Use immediate for urgent items, digest for less critical
• Review and Adjust: Periodically review trigger settings and adjust as needed

Related Topics

• Notification Settings
• Notification Types