Notification Triggers

Triggers decide when a notification fires. You can send alerts instantly, group them into digests, or limit them to specific conditions.

Immediate triggers

Notifications sent as soon as the event occurs:

• New Message — A new message arrives
• Mention — You're mentioned
• Assignment — A conversation is assigned to you
• Urgent — High-priority events

Digest triggers

Notifications grouped and delivered at set intervals:

• Daily Digest — One summary per day
• Weekly Digest — One summary per week
• Hourly Digest — One summary per hour (if available)

Conditional triggers

Notifications sent only when specific conditions are met:

• Business Hours — Only during configured business hours
• After Hours — Only outside business hours
• Priority Level — Based on conversation or message priority
• Channel Type — Specific channels only (for example, WhatsApp)

Configuring triggers

1. Go to Settings → Notifications.
2. Find the Notification Triggers section.
3. Configure:
   • Immediate vs Digest — When notifications are sent
   • Conditions — When triggers apply
   • Quiet Hours — Times when notifications are paused
4. Click Save.

Quiet hours

1. Enable Quiet Hours.
2. Set your Start Time (for example, 10:00 PM).
3. Set your End Time (for example, 8:00 AM).
4. Choose which days to apply quiet hours.

During quiet hours:

• Immediate notifications are paused
• Digest notifications may still be sent at scheduled times

Choosing triggers

• Match triggers to your actual workflow
• Use quiet hours to protect rest time
• Use immediate for urgent items, digest for everything else
• Revisit trigger settings as your priorities change

Related topics

• Notification Settings
• Notification Types