Canned Responses

Canned responses are pre-written messages you insert with a few keystrokes — shipping info, return policies, greetings. Your whole team shares one library, so answers stay consistent.

Inserting a canned response

When you're replying to a customer:

1. Type / at the start of a line (or after a space).
2. A menu opens with your canned responses.
3. Start typing to search, then select one.
4. Cloodot inserts the text — edit it if needed, then send.

Two minutes of typing becomes five seconds.

Creating and managing responses

Go to Settings → Presets → Canned Response.

Create a new response

1. Click Add Response.
2. Give it a short, searchable title (like "Refund Policy" or "Support Hours"). 3–48 characters.
3. Write the content — this is what gets inserted. 2–1,000 characters.
4. Save.

Edit a response

Click Edit next to any response, make your changes, and save.

Delete responses

Check the boxes next to responses you want to remove, then click Delete.

Tips for effective canned responses

Make titles easy to search You search by title, so make it descriptive. "Shipping – US" beats "Shipping 1".

Keep them current Update responses when policies change. Outdated info is worse than no canned response at all.

Don't go overboard Save only what you actually use. A focused library is easier to search than hundreds of rarely used responses.

Personalize before sending Treat canned responses as a starting point. Add the customer's name and relevant details so the reply doesn't feel robotic.