Canned Responses

Canned responses are pre-written messages you insert with a few keystrokes. They're perfect for answers you type over and over — shipping info, return policies, greeting messages.

Your whole team shares the same library, so everyone gives consistent answers.

Inserting a canned response

When you're replying to a customer:

1. Type / at the start of a line (or after a space).
2. A menu pops up with your canned responses.
3. Start typing to search, then select one.
4. Cloodot inserts the text — edit it if needed, then send.

What used to be 2 minutes of typing becomes 5 seconds.

Creating and managing responses

Go to Settings → Organization → Canned Response.

Create a new response

1. Click Add Response.
2. Give it a short, searchable title (like "Refund Policy" or "Support Hours"). Must be 3–48 characters.
3. Write the content — this is what gets inserted. Must be 2–1,000 characters.
4. Save.

Edit a response

Click Edit next to any response, make your changes, and save.

Delete responses

Check the boxes next to responses you want to remove, then click Delete.

Tips for effective canned responses

Make titles easy to search You'll search by title, so make them descriptive. "Shipping – US" beats "Shipping 1".

Keep them current Update canned responses when policies change. Outdated info is worse than no canned response at all.

Don't go overboard Create only what you actually use. A smaller, focused library is easier to search than hundreds of rarely used responses.

Personalize before sending Treat canned responses as a starting point. Add the customer's name and relevant details so the reply feels less robotic.