Organization Profile

Manage the core details that identify your organization and control how it operates.

Open the Profile page

1. Go to Settings → Organization → Profile.
2. You'll see sections for name, ID, and auto-resolve settings.

Name and description

• Organization Name — The display name shown throughout the app. AI also uses it as context for your business.
• Description — A short summary of your business. Helps AI produce better answers and gives new members quick context.

To update:

1. Edit the Organization Name field.
2. Edit the Description field.
3. Click Save.

Organization ID

Your unique workspace identifier. Use the Copy button to grab it when you need to:

• Reference it in a support request
• Set up an API integration
• Share it with support during troubleshooting

Note: The Organization ID is permanent and cannot be changed.

Auto Resolve

Set how many days a conversation can stay open before it auto-resolves:

• No AutoResolve — Conversations never auto-resolve
• 1 Day — Auto-resolve after 1 day of inactivity
• 2 Days — Auto-resolve after 2 days of inactivity
• 3 Days — Auto-resolve after 3 days of inactivity
• 5 Days — Auto-resolve after 5 days of inactivity

To configure:

1. Select a duration from the dropdown.
2. Click Save.

Note: You can manually reopen a resolved conversation if the customer replies.

Related settings

• Organization ID details
• Auto Resolve configuration
• Organization Name settings