Organization Profile

The Organization Profile page lets you manage core organization details that identify your workspace and control how it operates.

Accessing Organization Profile

1. Go to Settings → Organization → Profile.
2. You'll see sections for different profile settings.

Organization Name & Description

Update the organization name and a short description of your business:

• Organization Name: The display name for your organization
  • This appears in various places throughout the app
  • Used by AI for context when understanding your business
• Description: A brief description of your organization
  • Helps AI understand your business better
  • Can be used in automated responses and context

To update:

1. Edit the Organization Name field.
2. Edit the Description field.
3. Click Save to apply changes.

Organization ID

View your unique organization ID:

• This is a unique identifier for your workspace
• Use the copy button to copy it when needed
• Useful for:
  • Support requests
  • API integrations
  • Troubleshooting

Note: The Organization ID cannot be changed. It's permanently assigned to your workspace.

Auto Resolve

Set how many days a conversation can stay open before it is auto‑resolved:

• No AutoResolve: Conversations never auto-resolve
• 1 Day: Conversations auto-resolve after 1 day of inactivity
• 2 Days: Conversations auto-resolve after 2 days of inactivity
• 3 Days: Conversations auto-resolve after 3 days of inactivity
• 5 Days: Conversations auto-resolve after 5 days of inactivity

To configure:

1. Select your preferred auto-resolve duration from the dropdown.
2. Click Save to apply changes.

Note: Auto-resolve helps keep your inbox organized by automatically closing inactive conversations. You can still manually reopen resolved conversations if needed.

Related Settings

• Organization ID Details
• Auto Resolve Configuration
• Organization Name Settings