Connect WhatsApp

Connect your WhatsApp Business account through the WhatsApp Business API. You'll need a Meta Business account and a payment method configured in Meta Business Suite.

Before you start

You'll need:

A Meta Business account (formerly Facebook Business)
A WhatsApp Business account linked to your Meta Business account
A payment method added in Meta Business Suite (required by the WhatsApp Business API)
Admin access to the Meta Business account
For Coexistence Mode: your number active on the WhatsApp Business App for at least 7 days

The WhatsApp Business API requires a payment method in Meta Business Suite. This is Meta's requirement, not Cloodot's — you'll need to add one before you can send messages.

Two connection paths

Cloodot picks one of two flows based on whether your number is already registered on the API:

New number — You'll set a 6-digit PIN and register the number.
Coexistence Mode — Your number already runs on the API and keeps running on the WhatsApp Business App too. PIN step is skipped.

We detect the right flow automatically.

Open the Channel Connection Wizard

Start from either place:

From the inbox (if no channels are connected yet)

Open Inbox or Conversations
Under the "No channels connected" message, click Connect WhatsApp (green icon)

From Settings

Go to Settings → Organization → Channels
Click Add Channel or the + button
Select WhatsApp

You'll see a short overview of what the WhatsApp integration does.

Authorize your Facebook account

Click Login with Facebook
Facebook opens its sign-in page
Sign in with the Facebook account that manages your WhatsApp Business account
Grant the requested WhatsApp Business management permissions

Sign in with the Facebook account that has admin access to both your Meta Business account and your WhatsApp Business account.

Select your WhatsApp Business Account

If you manage more than one WABA, pick the one you want to connect. Cloodot detects and confirms the selection.

Register your phone number

What happens next depends on whether your number is already registered on the API.

New number

If the number hasn't been registered on the API yet:

Enter a 6-digit PIN:
- If two-step verification is already set up, enter your existing PIN
- If not, enter a new PIN — this sets up two-step verification
Click Verify PIN

We verify the PIN and send you to payment setup.

Keep your PIN somewhere safe — you'll need it if you ever disconnect and reconnect.

Number already on the API (Coexistence Mode)

If the number is already registered:

Pick the number from the list of eligible numbers
Review any warnings about Coexistence Mode
Click Connect Selected Number

The PIN step is skipped, and you go straight to payment setup.

Eligible numbers must:

Have been active on the WhatsApp Business App for at least 7 days
Have Coexistence Mode enabled
Be configured for Cloud API

Coexistence Mode lets the same number run on the WhatsApp Business App and the WhatsApp Business API at the same time.

Add a payment method

The WhatsApp Business API uses conversation-based pricing, so a payment method is required.

Click Open Payment Settings — Meta Business Suite opens in a new tab
Add a credit card, debit card, or other method Meta supports
Follow Meta's prompts to finish
Come back to Cloodot and click Continue

Without a payment method in Meta Business Suite, WhatsApp Business API messaging won't work. This is Meta's requirement.

You're connected

A success message confirms the connection, and the WhatsApp channel appears in your channels list. You can start sending and receiving WhatsApp messages right away.

Success

Your WhatsApp account is connected. Start managing WhatsApp conversations in Cloodot.

After you connect

Once WhatsApp is live, you can:

Send and receive WhatsApp messages in your Cloodot inbox
Use WhatsApp templates for outbound messaging
Sync product catalogues from Meta Commerce Manager
Monitor quality and status on the WhatsApp Health dashboard
Track conversation costs and usage
Use AI-powered responses

Managing your WhatsApp channel

See WhatsApp conversations

WhatsApp messages appear in your unified inbox. You can:

Filter by channel to see only WhatsApp messages
Search WhatsApp conversation history
View customer profiles and conversation context
See message delivery status

What the API supports

Template messages — Send pre-approved templates
Conversation pricing — Pay per conversation (Meta's rates)
Rich media — Images, videos, documents, and more
Read receipts — See when messages are delivered and read

Disconnect WhatsApp

Go to Channel Settings
Find your WhatsApp channel
Click Disconnect and confirm

Disconnecting stops new WhatsApp messages from reaching Cloodot, and your conversation history is deleted.

A payment method in Meta Business Suite is required
You're charged per conversation at Meta's rates
All billing runs through Meta Business Suite, not Cloodot

How Coexistence Mode works

Runs one number on the WhatsApp Business App and the API at the same time
Requires 7 days of activity on the Business App
Skips re-registering the number
Some features may be limited while in this mode

Keeping your PIN safe

Store your PIN somewhere secure — you'll need it to reconnect
Two-step verification is required by the WhatsApp Business API
Lost your PIN? Contact Meta support to recover it

Troubleshooting

"Failed to verify PIN"

Use your existing two-step verification PIN, or set a new one by entering it
Enter all 6 digits carefully
Wait a few minutes and try again

"No eligible phone numbers found" (Coexistence Mode)

Make sure the number has been active on the WhatsApp Business App for at least 7 days
Confirm Coexistence Mode is enabled in Meta Business Suite
Confirm the number is configured for Cloud API
Contact Meta support if you need Coexistence Mode enabled