Connect Instagram

Connect an Instagram Business account to handle direct messages from Cloodot. Instagram DMs land in the same inbox as your other channels.

Before you start

You'll need:

• An Instagram Business or Creator account
• A Facebook Page linked to your Instagram account
• Admin access to the Facebook Page
• Your Instagram account linked to a Meta Business account

Connect Instagram

1. Open the Channel Connection Wizard

Start from one of two places.

From the inbox (no channels connected yet)

1. Open Inbox or Conversations
2. Under "No channels connected", click Connect Instagram (red icon)

From Settings

1. Go to Settings → Organization → Channels
2. Click Add Channel or the + button
3. Select Instagram

2. Authorize your Instagram account

1. Click Authorize Instagram
2. Instagram opens its sign-in page
3. Sign in with the Instagram account, or the Facebook account that manages it
4. Grant the requested permissions:
   • Access Instagram accounts
   • Manage Instagram messages
   • Read Instagram insights

3. Pick the account to connect

If you manage multiple Instagram accounts, pick the one you want and confirm.

4. Done

The wizard returns with a success message, and the Instagram channel appears in your channels list. New DMs start arriving in your inbox.

After connecting

With Instagram connected, you can:

• Receive Instagram DMs in the Cloodot inbox
• Reply to Instagram users
• View full conversation history
• Manage multiple Instagram accounts (each as its own channel)
• Use AI-powered responses
• Assign conversations to teammates
• Track per-account analytics

Managing Instagram channels

View Instagram conversations

Instagram DMs appear in your unified inbox alongside other channels. You can:

• Filter by channel to see only Instagram messages
• Search Instagram conversation history
• View customer profiles and conversation context

Disconnect Instagram

1. Go to Channel Settings
2. Find your Instagram channel
3. Click Disconnect and confirm

Reconnect Instagram

Run through the connection steps again any time.

Troubleshooting

"Instagram account already integrated"

The account is connected to another workspace. Either:

• Disconnect it from that workspace first, or
• Use a different Instagram account

"No Instagram accounts found"

If no accounts appear during authorization, confirm that:

• The account is Business or Creator
• It's linked to a Facebook Page
• You're signed in with the Facebook account that has admin access
• Messaging is enabled on the Instagram account

"Authorization failed"

• Clear your browser cache and cookies
• Try a different browser
• Check your internet connection
• Disable pop-up blockers for the auth window

Messages aren't appearing

• Wait a few minutes for sync
• Confirm the Instagram account is still connected
• Confirm messaging is enabled on the Instagram account
• Refresh your Cloodot dashboard

Tips

Handling Instagram conversations

• Reply quickly — Instagram users expect fast responses
• Stay on-brand — Keep your professional voice
• Use AI assists — Let Cloodot's AI draft responses
• Watch performance — Track response times and satisfaction

Running multiple accounts

• Connect each account separately
• Each appears as its own channel
• Filter conversations by account
• Assign team members per account

Next steps

1. Connect Facebook for Messenger
2. Connect WhatsApp for WhatsApp Business messaging
3. Configure workspace settings
4. Invite team members

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Need help? See the troubleshooting guide or contact support.