Connect Facebook

Connect your Facebook Pages to manage Messenger conversations from Cloodot. You can connect up to 5 Pages at once, and each one appears as its own channel.

Before you start

You'll need:

• A Meta Business account
• At least one Facebook Page
• Admin access to the Pages you want to connect
• Messaging enabled on those Pages

Connect Facebook

1. Open the Channel Connection Wizard

Start from either place:

From the inbox (if no channels are connected yet)

1. Open Inbox or Conversations
2. Under the "No channels connected" message, click Connect Facebook (blue icon)

From Settings

1. Go to Settings → Organization → Channels
2. Click Add Channel or the + button
3. Select Facebook

You'll see a short overview of what the Facebook integration does.

2. Authorize your Facebook account

1. Click Authorize Facebook
2. Facebook opens its sign-in page
3. Sign in with your Facebook account
4. Grant the requested permissions:
   • Manage your Pages
   • Read Page messages
   • Send messages as your Page

3. Choose which Pages to connect

After authorization, you'll see all the Pages you have admin access to.

• Check the boxes for the Pages you want to connect (up to 5)
• A counter shows how many you've selected (for example, "2 of 5 pages selected")
• Pages already connected to a workspace are hidden from the list

4. Connect your Pages

1. Click Connect X page(s) (X is the count you selected)
2. Cloodot connects each Page as a separate channel
3. A success message confirms the connection

After you connect

With Facebook connected, you can:

• Receive Messenger messages in your Cloodot inbox
• Reply to Facebook users
• Manage multiple Pages from one place
• View per-Page conversation history
• Use AI-powered responses
• Assign conversations to teammates
• Track analytics per Page

Managing your Facebook channels

See Facebook conversations

Messenger conversations appear in your unified inbox. You can:

• Filter by channel to see messages from a specific Page
• Search Facebook conversation history
• View customer profiles and conversation context
• See which Page each conversation belongs to

Multiple Facebook Pages

• Each Page is its own channel
• Filter conversations by Page
• Assign team members to specific Pages
• Analytics are tracked per Page

Disconnect a Facebook Page

1. Go to Channel Settings
2. Find the Page channel
3. Click Disconnect and confirm

Reconnect a Facebook Page

Reconnect any time by walking through the connection steps again.

Connection limits and requirements

• Up to 5 Pages per run — Repeat the flow to connect more
• No total cap — Connect as many Pages as you manage
• One workspace per Page — A Page already connected elsewhere can't be connected again
• Messaging must be enabled on each Page
• You need admin access to every Page you connect
• Pages must be active — unpublished or deleted Pages won't work

Troubleshooting

"No Facebook pages found"

• Create a Facebook Page if you don't have one
• Confirm you have admin access
• Enable messaging on the Page
• Make sure you're signed in with the right Facebook account

"Facebook page already connected"

The Page is already connected to this workspace or another one. Disconnect it there first, or connect a different Page.

"All Facebook pages are already connected"

You've already connected every Page available to you. Create a new Page, or disconnect an existing one to swap it out.

"Authorization failed"

• Clear your browser cache and cookies
• Try a different browser
• Check your internet connection
• Disable pop-up blockers for the auth window
• Confirm you have admin access to the Pages

Messages aren't appearing

• Give it a few minutes to sync
• Confirm the Pages are still connected
• Make sure messaging is enabled on each Page
• Refresh your Cloodot dashboard
• Check that the Page isn't unpublished

Tips

Managing Messenger conversations

• Respond quickly — Messenger users expect fast replies
• Stay on-brand — Keep your professional voice
• Lean on AI — Use Cloodot's AI to help draft responses
• Track performance — Monitor response times and satisfaction
• Organize by Page — Use filters to focus on one Page at a time

Multiple Facebook Pages

• Connect every Page you manage for full coverage
• Use channel filters to focus on a specific Page
• Assign team members per Page when it helps
• Review per-Page analytics to understand performance

Next steps

1. Connect Instagram for Instagram DMs
2. Connect WhatsApp for WhatsApp Business messaging
3. Configure workspace settings
4. Invite team members to help manage conversations

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Need help? Check our troubleshooting guide or contact support.