Connect Facebook

Connect your Facebook Pages to manage Messenger conversations directly from Cloodot. You can connect up to 5 Facebook Pages at once, and each page will appear as a separate channel.

Prerequisites

Before connecting Facebook, ensure you have:

• ✅ A Facebook Business account
• ✅ At least one Facebook Page
• ✅ Admin access to the Facebook Pages you want to connect
• ✅ The Pages must have messaging enabled

:::info You can connect multiple Facebook Pages, but each connection process allows up to 5 pages at once. You can add more pages later. :::

Step-by-Step Connection Guide

Step 1: Start Facebook Connection

You can start the Facebook connection in two ways:

Option A: From Inbox (When No Channels Connected)

1. Navigate to your Cloodot dashboard
2. Go to the Inbox or Conversations section
3. You'll see "No channels connected" message
4. Click the "Connect Facebook" button (blue icon)
5. The Channel Connection Wizard will open

Option B: From Settings

1. Navigate to Settings → Organization → Channels
2. Click "Add Channel" or the "+" button
3. In the Channel Connection Wizard, select "Facebook"

You'll see an overview of what Facebook integration offers.

Step 2: Authorize Your Facebook Account

1. Click the "Authorize Facebook" button
2. You'll be redirected to Facebook's authorization page
3. Sign in with your Facebook account
4. Review and grant the requested permissions:
   • Manage your Pages
   • Read Page messages
   • Send messages as your Page

:::warning Make sure you're signing in with a Facebook account that has admin access to the Pages you want to connect. :::

Step 3: Select Facebook Pages

After authorization, you'll see a list of your Facebook Pages.

Selecting Pages

1. Review available pages: You'll see all Facebook Pages you have admin access to
2. Select up to 5 pages:
   • Check the boxes next to the pages you want to connect
   • You'll see a counter showing how many pages you've selected (e.g., "2 of 5 pages selected")
   • Pages that are already connected will be hidden from the list
3. Already connected pages: If you see a message about already connected pages, those pages are already integrated and won't appear in the list

:::tip You can connect more pages later by repeating the connection process. Each page becomes a separate channel for better organization. :::

Step 4: Connect Selected Pages

1. Click "Connect X page(s)" (where X is the number of pages you selected)
2. The system will connect each selected page as a separate channel
3. You'll see a loading indicator while the connection is in progress

Step 5: Complete Connection

1. A success message will confirm your Facebook pages are connected
2. Each connected page will appear as a separate channel in your channels list
3. You can now receive and respond to Facebook messages through Cloodot

:::success Your Facebook Pages are now connected! You'll start receiving Messenger conversations in your Cloodot inbox. :::

What You Can Do After Connection

Once connected, you can:

• ✅ Receive Facebook messages in your Cloodot inbox
• ✅ Send messages to Facebook users
• ✅ Manage messages from multiple Facebook Pages in one place
• ✅ View conversation history for each page
• ✅ Use AI-powered responses for Facebook messages
• ✅ Assign conversations to team members
• ✅ Track analytics for Facebook conversations

Managing Facebook Channels

View Facebook Conversations

All Facebook Messenger conversations will appear in your unified inbox. You can:

• Filter by channel to see messages from specific pages
• Search through Facebook conversation history
• View customer profiles and conversation context
• See which page each conversation is from

Multiple Facebook Pages

If you connect multiple Facebook Pages:

• Each page appears as a separate channel
• You can filter conversations by page
• Team members can be assigned to specific pages
• Analytics are tracked per page

Disconnect Facebook Pages

If you need to disconnect a Facebook Page:

1. Go to Channel Settings
2. Find the Facebook Page channel you want to disconnect
3. Click "Disconnect"
4. Confirm the disconnection

:::warning Disconnecting will stop receiving new Facebook messages in Cloodot, and your conversation history will be deleted. :::

Reconnect Facebook Pages

You can reconnect Facebook Pages at any time by following the connection steps again.

Important Notes

Connection Limits

• Maximum 5 pages per connection: You can connect up to 5 Facebook Pages in a single connection process
• No total limit: You can connect as many pages as you need by repeating the process
• Already connected pages: Pages already connected to this or another workspace cannot be connected again

Page Requirements

• Pages must have messaging enabled
• You must have admin access to connect a page
• Pages must be active (not unpublished or deleted)

Troubleshooting

"No Facebook pages found"

Problem: You don't see any Facebook Pages during the connection process.

Solutions:

• Create a Facebook Page first if you don't have one
• Ensure you have admin access to the Pages
• Verify that messaging is enabled on your Pages
• Make sure you're using the correct Facebook account

"Facebook page already connected"

Problem: You see an error that a page is already connected.

Solutions:

• The page is already connected to this or another workspace
• You cannot connect the same page twice
• Disconnect it from the other workspace first if needed
• Or connect a different page

"All Facebook pages are already connected"

Problem: All your Facebook Pages are already connected.

Solution:

• You've already connected all available pages
• If you need to connect different pages, create new Facebook Pages
• Or disconnect existing pages and reconnect different ones

"Authorization failed"

Problem: The authorization process fails.

Solutions:

• Clear your browser cache and cookies
• Try using a different browser
• Ensure you have a stable internet connection
• Make sure pop-up blockers aren't preventing the authorization window
• Verify you have admin access to the Pages

Messages Not Appearing

Problem: Facebook messages aren't showing up in Cloodot.

Solutions:

• Wait a few minutes for messages to sync
• Check that your Facebook Pages are still connected
• Verify that messaging is enabled on your Pages
• Refresh your Cloodot dashboard
• Check that the Page hasn't been unpublished

Best Practices

Managing Facebook Conversations

• Respond Quickly: Facebook Messenger users expect fast responses
• Use Professional Language: Maintain your brand voice
• Leverage AI: Use Cloodot's AI to help craft responses
• Track Performance: Monitor response times and customer satisfaction
• Organize by Page: Use filters to manage conversations from different pages

Multiple Facebook Pages

If you manage multiple Facebook Pages:

• Connect all relevant pages for comprehensive coverage
• Use channel filters to focus on specific pages
• Assign team members to specific pages if needed
• Track analytics per page to understand performance

Next Steps

After connecting Facebook:

1. Connect Instagram to manage Instagram DMs
2. Connect WhatsApp for WhatsApp Business messaging
3. Configure workspace settings
4. Invite team members to help manage conversations

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Need help? Check our troubleshooting guide or contact support.