Cloodot Intelligence

Teach your AI agent about your business, and it answers customer questions for you. It handles repetitive work so your team can focus on conversations that need a human touch.

What the AI agent does

• Answers common questions — "What are your hours?" "How do I return something?" Handled around the clock.
• Gives accurate, on-brand answers — Based on what you teach it.
• Works 24/7 — Customers get help even when you're offline.
• Runs tasks — With custom skills, it can check order status, book appointments, and more.

The building blocks

Four parts work together.

How the pieces fit

AI Agent

The personality your AI uses — tone, style, and behavior. Make it professional, friendly, casual, or whatever matches your brand.

When a customer sends a message, the AI Agent responds. It draws on your Knowledge Base and FAQs for accurate, helpful answers.

Knowledge Base

Everything the AI needs to know about your business:

• Return policy
• Product details
• Store hours and locations
• Shipping information
• Anything else customers ask about

The AI searches this content to answer questions.

FAQs

Question-and-answer pairs for the things you get asked all the time — "How long does shipping take?", "Can I change my order?", "Do you offer refunds?".

You can also see which questions don't have good answers yet, so you know what to add.

Skill Sets

Skills let your AI agent do things, not just answer questions:

• Check order status
• Book an appointment
• Look up account information
• Connect to your other systems

Setup order

1. Create your AI Agent — Decide how it should talk and behave
2. Build your Knowledge Base — Teach it about your business
3. Add your FAQs — Cover the questions you hear most often
4. Explore Skill Sets — Add extra abilities

You don't have to do this all at once. Start with the basics and build from there.

Why it's worth it

• Available 24/7 — Customers get help at any hour
• Consistent answers — No more "it depends who you talk to"
• Instant responses — No waiting on a human pickup
• Handles volume — Ten conversations at once, no problem
• Frees up your team — Humans focus on the complex work

Next steps

1. Set up your AI Agent — Give it a personality
2. Add to your Knowledge Base — Teach it your business
3. Build out your FAQs — Cover common questions

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The more you teach it, the more helpful it becomes. Start small, watch what customers ask, and keep building.