Intelligence Overview

Let's talk about AI in Cloodot—and how it can take some work off your plate.

The idea is simple: you teach the AI about your business, and it helps answer customer questions. It's not about replacing human connection—it's about handling the repetitive stuff so you can focus on conversations that really need your attention.

What can AI do for you?

• Answer common questions automatically — "What are your hours?" "How do I return something?" The AI can handle these while you sleep.
• Give accurate, relevant answers — It learns from what you teach it about your business.
• Work around the clock — Customers get help even when you're not available.
• Do specific tasks — With custom skills, it can check order status, book appointments, and more.

The building blocks

There are four parts that work together:

How it all fits together

The AI Agent

This is your AI assistant's personality—how it talks, how it behaves, what tone it uses. You can make it professional, friendly, casual, or whatever matches your brand.

When a customer sends a message, the AI Agent is what responds. It pulls from your Knowledge Base and FAQs to give accurate, helpful answers.

The Knowledge Base

This is everything your AI needs to know about your business:

• Your return policy
• Product details
• Store hours and locations
• Shipping information
• Anything else customers might ask about

When someone asks a question, the AI searches through this to find the right answer.

FAQs

These are question-and-answer pairs for the stuff you get asked all the time. "How long does shipping take?" "Can I change my order?" "Do you offer refunds?"

You can also see what questions customers are asking that don't have good answers yet—so you know what to add.

Skill Sets

This is where things get interesting. Skills let your AI actually do things, not just answer questions:

• Check an order status
• Book an appointment
• Look up account information
• Connect to your other systems

It's like giving your AI hands, not just a mouth.

Getting started

Here's a good order to set things up:

1. Create your AI Agent — Decide how your AI should talk and behave
2. Build your Knowledge Base — Teach it about your business
3. Add your FAQs — Cover the questions you hear most often
4. Explore Skill Sets — Give it extra abilities if you want

You don't have to do all of this at once. Start with the basics and build from there.

Why bother with AI?

Here's what makes it worth setting up:

• Available 24/7 — Customers get help even at 3am
• Consistent answers — No more "it depends who you talk to"
• Instant responses — No waiting for someone to pick up the conversation
• Handles volume — Ten conversations at once? No problem.
• Frees up your team — Let humans focus on the complex stuff

What's next?

Pick a place to start:

1. Set up your AI Agent — Give it a personality
2. Add to your Knowledge Base — Teach it your business
3. Build out your FAQs — Cover common questions

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The more you teach it, the more helpful it becomes. Start small, see what questions customers ask, and keep building.