Intelligence Overview

Cloodot's Intelligence features use artificial intelligence to automate customer conversations, provide intelligent responses, and enhance your customer service capabilities. These features work together to create a powerful AI assistant that can handle customer inquiries efficiently.

What is Intelligence?

Intelligence in Cloodot refers to a suite of AI-powered features that enable your business to:

• Automate Customer Conversations: Let AI handle common questions and support requests
• Provide Intelligent Responses: Generate contextually relevant answers based on your business knowledge
• Learn from Your Business: Use your company information, policies, and FAQs to answer questions accurately
• Extend Capabilities: Add custom skills and actions to perform specific tasks

Intelligence Components

Cloodot Intelligence consists of four main components:

How Intelligence Works

1. AI Agent (Persona)

Your AI Agent (also called Persona) is the core of Intelligence. It's your virtual customer service representative that:

• Responds to customer messages automatically
• Uses your Knowledge Base and FAQs to provide accurate answers
• Can be configured with different personalities and conversation styles
• Handles conversations across all your connected channels

2. Knowledge Base

Your Knowledge Base contains information about your business that the AI uses to answer questions:

• Company policies and procedures
• Product and service information
• Documentation and guides
• Any other relevant business information

The AI searches through your Knowledge Base to find relevant information when answering customer questions.

3. FAQ

FAQs (Frequently Asked Questions) are question-answer pairs that help the AI respond to common customer inquiries:

• Pre-defined questions and answers
• Unanswered questions that need responses
• AI-enhanced answers based on conversation context

4. Skill Sets

Skill Sets extend your AI's capabilities with custom actions:

• Perform specific tasks (e.g., check order status, book appointments)
• Integrate with external services
• Execute custom workflows
• Add specialized functionality to your AI

Getting Started with Intelligence

To start using Intelligence features:

1. Set Up Your AI Agent: Create and configure your AI Persona
2. Add Knowledge: Build your Knowledge Base with business information
3. Create FAQs: Add Frequently Asked Questions for common inquiries
4. Extend Capabilities: Explore Skill Sets to add custom functionality

Benefits of Intelligence

Using Cloodot Intelligence provides several advantages:

• ✅ 24/7 Availability: AI can respond to customers at any time
• ✅ Consistent Responses: Ensures uniform answers across all conversations
• ✅ Faster Response Times: Instant replies to customer inquiries
• ✅ Scalability: Handle multiple conversations simultaneously
• ✅ Cost Efficiency: Reduce the need for large support teams
• ✅ Continuous Learning: Improve responses based on your Knowledge Base and FAQs

Next Steps

Ready to set up Intelligence? Start with:

1. Creating Your AI Agent
2. Building Your Knowledge Base
3. Adding FAQs

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Learn more about each Intelligence component in the detailed guides above!